Introduction
SEEMI CRM INC. (“us”, “we”, or “our”) operates the seemi.co website and the seemi.co mobile application, or any related services (collectively referred to as the “Services”).
Welcome to seemi.co, a platform dedicated to empowering businesses. At seemi.co, we recognize that privacy is a fundamental concern for our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our services, whether through our website, mobile applications, or other channels. Our commitment to privacy is unwavering, and we strive to ensure that your personal data is handled with the utmost care and in full compliance with applicable laws across multiple jurisdictions.
This policy applies to all individuals who interact with seemi.co’s services. By accessing or using our platform, you consent to the practices described herein. We operate in a global environment, and as such, we adhere to a wide range of data protection regulations, including:
These laws guide our practices and ensure that your rights are protected, regardless of where you are located.
To clarify, this Privacy Policy does not apply when we process Personal Data in the capacity of a data processor acting on behalf of our customers. This includes situations where we provide cloud-based products and services to our customers (and/or their affiliates), enabling them to:
For detailed privacy information regarding instances where a seemi.co customer, such as a tutoring agency or a customer affiliate using our cloud products and services, acts as the data controller, please contact the respective customer or agency directly. We are not accountable for the privacy or data security practices of our customers, which may differ from the practices outlined in this Privacy Policy.
Our goal with this Privacy Policy is to provide you with a clear and detailed understanding of how your personal information is managed. We aim to avoid legal jargon where possible, making this document accessible to all users while still addressing the complexities of data protection in a comprehensive manner. If at any point you have questions or need clarification about our practices, we encourage you to reach out to us using the contact information provided at the end of this policy.
Information We Collect
As seemi.co collects a variety of personal information to deliver its services effectively. The types of data we gather depend on how you use our platform and the role you play. We collect contact information such as your full name, email address, phone number, and physical address when you create an account, sign up for services, or communicate with us. This information allows us to identify you, facilitate communication, and ensure that our services are tailored to your needs.
We collect payment-related data, this includes credit or debit card numbers, billing addresses, and other details necessary to process transactions securely.
We also collect educational information for students, this may include academic records, such as grades, attendance logs, lesson notes, and performance evaluations, which tutors use to monitor progress and provide personalized instruction. Tutors may also provide details about their qualifications, teaching schedules, and student interactions.
Parents or guardians may share information about their children to coordinate tutoring sessions or review progress reports. This educational data is critical to our mission of supporting effective tutoring relationships.
Additionally, we gather technical and usage information automatically as you interact with our platform. This includes your Internet Protocol (IP) address, device identifiers, browser type, operating system, and details about your activity on our website or app, such as the pages you visit and the time spent on specific features. This data helps us optimize our platform’s performance, troubleshoot issues, and ensure compatibility across a range of devices and systems.
In some instances, we may receive information from third parties that enhance our ability to serve you. For example, payment processors may provide confirmation of completed transactions, while communication tools may share delivery statuses for emails or text messages we send. We integrate this third-party data into our systems to ensure a seamless user experience, always ensuring that such partners adhere to privacy standards consistent with our own.
How We Collect Information
The methods we use to collect personal information are designed to align with the functionality of our platform and the needs of our users. Much of the data we gather comes directly from you through forms and interactions on our website or mobile applications. When you register for an account, scheduling, or update your profile, you provide us with details such as your name, contact information, and preferences. Similarly, when you submit payment details to book a session or contact our support team with a question, you are sharing information that we record and process to fulfill your requests.
We also collect data through integrations with third-party services that support our operations. For instance, when you use a payment gateway like Stripe to process a transaction, that service shares relevant details with us to confirm the payment and update your account. Communication tools, such as email or SMS providers, may provide us with information about message delivery or user engagement, enabling us to keep you informed about your tutoring activities. These third-party integrations are carefully selected to ensure they meet our privacy and security standards, and we limit the data shared to what is strictly necessary.
Automated technologies play a significant role in how we collect information as well. As you navigate our platform, we use cookies, web beacons, and similar tools to capture technical and usage data. These technologies allow us to track how you interact with our services, such as which features you use most frequently or how long you spend on a particular page. This information is invaluable for improving our platform and tailoring it to your preferences, and we provide options for you to manage these technologies through your browser settings.
Finally, we may collect information through direct interactions with our team. If you reach out to us via email, phone, or live chat to ask a question or report an issue, we retain the details you share during those conversations. This helps us resolve your concerns efficiently and maintain a record of our support efforts, ensuring that we can follow up as needed.
Why We Use Your Information
The personal information we collect serves several essential purposes, all of which are tied to delivering and enhancing our services. Primarily, we use your data to facilitate the core functions of our platform.
We also use your information to handle financial transactions efficiently and securely. When you make a payment or receive funds, we process your payment details to complete the transaction, generate invoices, and maintain accurate financial records. This ensures that all parties can rely on our platform for smooth and transparent billing.
Communication is another critical area where your information is utilized. We use your email address, phone number, or other contact details to send you notifications, payment confirmations, account updates, or changes to our services. These messages keep you informed and engaged. Occasionally, we may also send marketing communications about new features or promotions, but we only do so with your explicit consent where required by law, such as under GDPR or PIPEDA, and you can opt out of these messages at any time.
Beyond delivering services, we use your information to enhance our platform’s performance and user experience. By analyzing technical and usage data, we identify trends, pinpoint areas for improvement, and develop new features that better serve our community. For example, if we notice that users frequently encounter difficulties with a particular scheduling tool, we can prioritize updates to make it more intuitive. This continuous improvement process relies on aggregated and anonymized data whenever possible, minimizing the use of identifiable information.
Lastly, we use your information to meet our legal and regulatory obligations. Various laws require us to retain certain data, such as financial records for tax purposes or educational information under FERPA, and we may need to disclose information in response to lawful requests from authorities. In these cases, we ensure that our actions align with the specific requirements of the applicable jurisdiction, whether it’s the GDPR’s strict data protection standards or the CCPA’s consumer rights framework.
Use of Artificial Intelligence and Automated Processing
Seemi.co may use artificial intelligence (AI) and automated processing technologies as part of its Services to enhance functionality, improve user experience, and provide insights related to tutoring operations, learning outcomes, scheduling efficiency, and business performance.
These technologies may analyze Customer Data and usage information to generate recommendations, summaries, analytics, or insights intended to assist tutors, students, parents, and administrators. AI-enabled features are designed to support users and do not replace human decision-making.
Seemi.co does not use automated processing to make decisions that produce legal or similarly significant effects on individuals without human involvement. Users remain in control of all educational, financial, and administrative decisions made using the platform.
Where required by applicable law, Seemi.co processes Personal Data used in AI-enabled features in accordance with lawful bases described in this Privacy Policy and implements appropriate safeguards to protect data accuracy, security, and fairness.
Customers acting as data controllers remain responsible for ensuring that their use of AI-enabled features complies with applicable laws, including obtaining any required consents.
Legal Bases for Processing Personal Data
Where required under applicable data protection laws, including the General Data Protection Regulation (GDPR) and UK GDPR, Seemi.co processes Personal Data only where a lawful basis exists. Depending on the circumstances, our legal bases include:
How We Share Your Information
While we prioritize keeping your personal information confidential, there are circumstances where sharing it with third parties is necessary to provide our services or comply with legal requirements. We engage trusted payment processors, such as Stripe or PayPal, to handle transactions when you pay for the services. These processors receive your payment details directly and process them on our behalf, adhering to their own privacy policies. We ensure that only the minimum amount of data required for the transaction is shared, protecting your financial privacy.
We also work with communication service providers to deliver emails, text messages, and other notifications. To improve our platform, we collaborate with analytics providers like Google Analytics, which help us understand how users interact with our services. These partners may receive technical and usage data, such as your IP address or page visit history, but we anonymize this information whenever feasible to protect your identity. Their role is to provide us with insights that enhance functionality and user satisfaction, not to market to you directly.
In certain situations, we may need to share your information with legal authorities or other entities. For instance, if we receive a court order, subpoena, or similar lawful request, we are obligated to comply by disclosing the requested data. Similarly, if we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, though we will notify you of such changes and ensure continued protection of your data.
Importantly, Seemi.co does not sell, rent, or trade your personal information to third parties for marketing purposes. Our sharing practices are limited to what is necessary for operational, legal, or contractual reasons.
Data Retention
Seemi.co retains Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including providing the Services, complying with legal obligations, resolving disputes, and enforcing agreements.
Account information and profile data are retained for the duration of the user’s account and for a reasonable period thereafter to allow for account reactivation, auditing, and compliance with legal obligations.
Educational records and student-related data processed on behalf of tutoring businesses are retained in accordance with the instructions of the relevant customer acting as the data controller and applicable laws such as FERPA. Upon termination of a customer account, such data may be deleted or returned in accordance with contractual obligations and legal requirements.
Financial and billing records are retained for the period required under applicable tax and accounting laws.
Technical and usage data, including logs and analytics information, is retained for a limited period necessary for security, performance monitoring, and service improvement, after which it is anonymized or deleted.
Where retention is required by law, Seemi.co will retain Personal Data for the legally mandated period, even if an account is closed or a deletion request is received.
Security Measures
Protecting your personal information is a top priority at Seemi.co, and we implement a robust set of security measures to safeguard it from unauthorized access, loss, or misuse. We use industry-standard encryption technologies to secure data both in transit and at rest.
Our platform is hosted on secure servers managed by reputable providers, with access restricted to authorized personnel only. These servers are equipped with firewalls, intrusion detection systems, and other defenses to thwart potential attacks. We conduct regular security audits and vulnerability assessments to identify and address risks, ensuring that our infrastructure remains resilient against evolving threats.
Access to your personal information within our organization is tightly controlled. Only employees or contractors who need to process your data to perform their duties, such as customer support staff resolving a technical issue can access it.
Despite these efforts, no system can be entirely immune to breaches, and we acknowledge that absolute security cannot be guaranteed. In the unlikely event of a data breach, we have procedures in place to notify affected users and relevant authorities promptly, as required by laws like GDPR (within 72 hours) or CCPA. We also encourage you to contribute to your data’s security by using strong, unique passwords and keeping your account credentials confidential.
Your Rights Over Your Data
At Seemi.co, we believe you should have control over your personal information, and we provide mechanisms for you to exercise your rights under applicable laws. Regardless of where you are located, you can request access to the data we hold about you, allowing you to see what information we’ve collected and how it’s being used. If you find any inaccuracies such as an outdated email address or an incorrect billing detail you can ask us to correct it, ensuring our records remain accurate.
You also have the right to request deletion of your personal information, which we will honor unless we are required to retain it for legal reasons, such as tax compliance or ongoing contractual obligations. For example, under GDPR and UK GDPR, EU and UK users can invoke their “right to be forgotten,” while California residents can exercise similar rights under the CCPA. If you object to certain uses of your data, such as receiving marketing emails, you can instruct us to stop, and we will comply promptly.
For users in regions covered by GDPR, UK GDPR, and PIPEDA, you have the right to data portability, meaning you can request a copy of your data in a structured, machine-readable format to transfer it to another service. Additionally, CCPA grants California residents the right to know the categories of data we collect, the purposes for its use, and whether it’s shared or sold (which we do not do), as well as the right to opt out of any potential future sales.
To exercise these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity to ensure the request is legitimate, and we will respond within the timeframes mandated by law, typically 30 days under GDPR and CCPA, or 40 days under PIPEDA with possible extensions. Our aim is to make this process straightforward and transparent, empowering you to manage your data effectively.
International Data Transfers
Seemi.co operates as a global platform, and as a result, Personal Data may be transferred to and processed in countries outside of your jurisdiction, including countries that may not provide the same level of data protection as your local laws.
Where Personal Data is transferred from the European Economic Area (EEA), the United Kingdom, or other regions with data transfer restrictions, Seemi.co relies on legally recognized transfer mechanisms, including:
• Standard Contractual Clauses (SCCs) approved by the European Commission and, where applicable, the UK International Data Transfer Addendum
• Adequacy decisions issued by relevant regulatory authorities
• Additional technical and organizational safeguards designed to protect Personal Data
These safeguards ensure that Personal Data remains protected in accordance with applicable data protection laws, regardless of where it is processed.
You may request further information about our international transfer safeguards by contacting us using the details provided in the “Contact Us” section.
Children’s Privacy
At seemi.co we do not knowingly collect personal information from children under 13 without verifiable parental consent, in line with the Children’s Online Privacy Protection Act (COPPA) in the United States. If a child under 13 attempts to register or provide data without such consent, we will block their account and delete any information collected once we become aware of their age.
For users aged 13 and older, we may process their data as part of our services. In these cases, we rely on the tutoring business, educational institution, or parent acting as the data controller to obtain any necessary permissions.
If you are a parent or guardian and believe your child has provided us with personal information without your approval, please contact us immediately. We will investigate and, if necessary, remove the data from our systems promptly. Our commitment to children’s privacy extends beyond legal compliance to fostering trust with families using our platform.
Cookies and Tracking Technologies
Seemi.co uses cookies and similar technologies to ensure the proper functioning of our platform, improve performance, and enhance user experience.
Strictly necessary cookies are essential for the operation of the Services. These cookies enable core functionality such as secure login, session management, and account authentication and cannot be disabled through our systems.
Analytics and performance cookies, including those provided by third-party services such as Google Analytics, help us understand how users interact with our platform, measure usage patterns, and improve features. These cookies may collect technical information such as IP address, device type, and browsing behavior.
Where required by applicable law, including GDPR and UK GDPR, Seemi.co processes non-essential cookies only after obtaining your explicit consent through a cookie banner or preference management tool.
You may withdraw or modify your cookie preferences at any time through your browser settings or available cookie management tools. Please note that disabling certain cookies may affect the availability or functionality of some platform features.
For more information about the cookies we use and how to manage them, you may contact us using the details provided in the “Contact Us” section.
Third-Party Websites and Services
Our Services may contain links to third-party websites or integrations that are not operated or controlled by Seemi.co. We are not responsible for the privacy practices, content, or security of such third-party services. We encourage you to review their respective privacy policies before providing any personal information.
Changes to This Privacy Policy
The digital landscape and legal requirements evolve over time, and we may need to update this Privacy Policy to reflect those changes or improvements to our services. When we revise the policy, we will post the updated version on our website with a new “Last Updated” date, ensuring you have access to the latest information. Minor updates, such as clarifications or formatting changes, will be implemented without additional notice, but we encourage you to review this document periodically to stay informed.
If we make significant changes, such as altering how we use your data or introducing new sharing practices, we will notify you directly, either via email or through a prominent announcement on our platform. This ensures you have the opportunity to understand and respond to material updates. Your continued use of our services after such changes take effect signifies your acceptance of the revised policy, though we will always seek your consent where legally required.
Contact Us
We value your feedback and are here to assist with any questions, concerns, or requests related to your privacy. If you’d like to exercise your data rights, report a concern, or simply learn more about our practices, please reach out to us at: legal@seemi.co
